Help Us Establish Industry-level Performance Benchmarks
November 14, 2022
When it comes to providing input, NorthstarMLS subscribers are simply the best at letting us know what’s going well and where we have opportunities to improve the ways we serve you.
Watch for this Email
With new CEO Tim Dain just weeks into his new role and strategic planning for 2023 and beyond at top of mind, we again are asking for survey feedback starting Tuesday, November 15. You will receive an email from our survey partner marilyn@wavgroup.com containing a link to the survey.
The survey takes less than 10 minutes to complete on average. While you can stop or start the survey as needed, it will time out after an hour. Also, the link you use to access the survey can only be used once, so don’t share it with others.
If you do not receive the email on Tuesday, please request a new one from marilyn@wavgroup.com.
New Survey Objectives
This survey is different than the annual membership surveys we’ve conducted in the past in that the feedback you provide will be compared to respondents who are subscribers to other MLSs nationwide.
Survey results will provide insights into our offerings, as well as our unique strengths and weaknesses and how they compare to other MLSs who range from 1,100 – 50,000 subscribers. We will use this information to establish a baseline service score we will immediately use to guide NorthstarMLS activities in 2023.
Survey topics are divided into these five topics:
Customer service
Technology tools
Data quality
Responsiveness
Leads
Can You Beat these Numbers?
While the industry considers 9% to be a strong survey response, you more than doubled that percentage for our last survey with a 21.5% response rate! We hope to see that level of feedback again…or even higher!
