Are you getting a blank screen when you try to add or edit media on your listing? It may be an after-effect of a server issue we had earlier today.

The easiest and most likely solution is to simply refresh the page (click the circle arrow button in or near the address bar at the top). Try it a few times.

If the screen refresh does not work, try clearing your cache (browser history) from the past couple days. If you still have trouble, contact us at help@northstarmls.com.

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Tip of the Week: Clearing Web Browser Cache

“Clear your web browser cache” is usually the first response you’ll hear when you encounter a web page problem. Cache is a tool used by your internet browser to speed up the page loading process on a website.

If you’re having issues with your web browser — for example, trouble uploading multiple photos to your listings with Add/Edit. Clearing your browser’s web cache could help.

The video below explains how to clear web browser cache for Internet Explorer, Chrome, Firefox and Safari.


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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“Clear your web browser cache” is usually the first response you’ll hear when you encounter a web page problem. Cache is a tool used by your internet browser to speed up the page loading process on a website.

If you’re having issues with your web browser — for example, trouble uploading multiple photos to your listings with Add/Edit. Clearing your browser’s web cache could help.

The video below explains how to clear web browser cache for Internet Explorer, Chrome, Firefox and Safari.

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