IMPORTANT: Adjust Your Browser Bookmark/Favorite for Matrix

Recently, the Matrix vendor switched to a secure protocol called HTTPS. With this update, all communication between you and the Matrix system is now encrypted. This is especially important when using Matrix through a public wireless connection where a hacker could potentially “listen in on” what you enter. HTTPS prevents this and improves overall security for the MLS system.

What Now?
The web address for Matrix is the same except that it now starts with https instead of just http. If you’ve bookmarked the old Matrix URL in any of your web browsers without the secured https, it will automatically redirect to the correct address, but only for the next 60 days. After that time, it will return an error message. To avoid that, update the web address on your bookmark now.

Bookmark this URL to get to Matrix: https://matrix.northstarmls.com

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Tip of the Week: Clearing Web Browser Cache

“Clear your web browser cache” is usually the first response you’ll hear when you encounter a web page problem. Cache is a tool used by your internet browser to speed up the page loading process on a website.

If you’re having issues with your web browser — for example, trouble uploading multiple photos to your listings with Add/Edit. Clearing your browser’s web cache could help.

The video below explains how to clear web browser cache for Internet Explorer, Chrome, Firefox and Safari.


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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“Clear your web browser cache” is usually the first response you’ll hear when you encounter a web page problem. Cache is a tool used by your internet browser to speed up the page loading process on a website.

If you’re having issues with your web browser — for example, trouble uploading multiple photos to your listings with Add/Edit. Clearing your browser’s web cache could help.

The video below explains how to clear web browser cache for Internet Explorer, Chrome, Firefox and Safari.

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Effective today (January 12), Microsoft no longer supports the older versions of its Internet Explorer software: Versions 8, 9 and 10. What does that mean if you are still using an old version? You will likely still be able to use the MLS and other websites without issue for some time. However, as time goes on and the MLS and other systems are updated, you could run into issues. But more importantly, Microsoft will no longer publish security updates for these browser versions, making users still on them more vulnerable to malware and other threats.

If you are on Internet Explorer and want to check your version, select “About Internet Explorer” from the Help menu or the gear icon in the upper right corner of the browser. If you are on one of the now unsupported versions, contact your IT department or go to the Microsoft Internet Explorer Download Center. If you need help, contact our Help Desk at help@northstarmls.com or 651-251-5456 (toll free 1-877-251-5455), M-F, 8:00 am to 5:00 pm.

For more information, we recommend this CNN Money article and this Wired.com article.

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