Annual Survey Results Are In

We recently completed our 10th annual Service Quality Index Survey of NorthstarMLS subscribers. I look at the Survey results as NorthstarMLS’s most valuable management tool for helping us be a better provider of support for your businesses.

We not only look at the ratings in terms of trending (good and not as good as we want), but we read all of the comments that so many of you take the time to write, and use these to add context and texture to the actual numbers. Combined, these insights direct our activities so that we can increase our value to our customers by doing things that matter to you.

This is my opportunity to thank all of those who responded to the survey and to say we’re a better MLS because of you.

Please take a couple minutes to watch the video recap of the results. You can let us know your thoughts and suggestions any time of year by messaging us at help@northstarmls.com.

John Mosey

President & CEO, NorthstarMLS

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Earlier this week, we announced improvements to the Client Portal, including improved displays. Those improvements are now in place.  The Portal works basically the same, so your clients do not need to re-learn it. Most of the changes are cosmetic.

If you haven’t already watched, take a moment to watch our five minute tutorial video. You can share this video with your clients, and it is available in the Help section of the Portal.

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Tip of the Week – NorthstarMLS Video Library

Need a little extra guidance on the NorthstarMLS system? Don’t have time to read? Check out the NorthstarMLS YouTube Channel — our online video library! Currently, you’ll find over 100 videos covering all aspects of the NorthstarMLS Matrix system, our core services and more!

You will find everything from our Monday “Tip of the Week” in video format, Matrix Enhancement preview videos, measuring and listing photography tips and other tutorial videos. Missed one of our live webinars? No worries, we have several of our previous webinars recorded and available on the NorthstarMLS YouTube Channel, too.

Combined, the videos available on the NorthstarMLS YouTube Channel have been viewed over 78,800 times. View them on your own time, anytime, anywhere – with an internet connection or mobile device, of course. Be the first to know when we’ve posted a new video by subscribing to our channel. Check out our video library on the NorthstarMLS YouTube Channel now!

Click here to check out the NorthstarMLS Video Library


Submit Your Own Video Idea! Do you have a video idea that you would like to see on the NorthstarMLS YouTube Channel? Send your idea to tips@northstarmls.com. You could win a $30 Caribou Coffee gift card is we use your video idea!


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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Are you a Cloud CMA subscriber? Down Payment Resource is now incorporated into Cloud CMA Reports. Added pages summarize down payment resources programs potentially available to help your client–a great service and conversation starter!

To learn more, watch this quick 1-minute video.

Down Payment Resource is a core service of NorthstarMLS, available from the External Links box on the Matrix home screen, and through individual displays in Matrix and the client portal.

Cloud CMA is not a core service of NorthstarMLS, but is available direct from the vendor at an additional cost. For more information, visit their website.

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Looking to tap into new markets? Realist is a great tool to mine those opportunities. We prepared three short videos to show you how you can identify pre-foreclosure property owners, investors and renters who may want to buy. 

Marketing to Pre-Foreclosure Property Owners
When a property is subject to a pre-foreclosure filing, CoreLogic publishes that information to Realist. Run a search on pre-foreclosure listings and use the results to power a direct mail or other marketing campaign.
Click Here to Watch Video

Marketing to Investors
Property investors are represented in Realist as the title owner of non-owner occupied homes. Using Realist, you can run a search for non-owner occupied homes and mail to the property owner. Also, you may be able to view mortgage information and property value information to discuss how investors can leverage equity in one property to acquire another.
Click Here to Watch Video

Marketing to Renters Who May Want to Buy
Similar to searching for investors, a search for non-owner occupied homes will provide the addresses of renters. Agents who know the normal rental rates in an area for a particular size of property can market to renters by providing a rent vs. own analysis.
Click Here to Watch Video

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Tip of the Week
Exporting Data from Realist Tax

Want to export the property data from a Realist search? With just a few clicks you can create labels for mailings or export the data into an Excel spreadsheet. It can be a great tool for lead generation. We’ve put together a short tutorial video that demonstrates how to export property data from Realist.

Click here to watch the video
(Duration: 2 mins 49 seconds)


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Starbucks Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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DPR & MN Housing Webinar Now Available on YouTube

Weren’t able to attend one of the Down Payment Resource and MN Housing webinars last week? It was a unique opportunity to learn about the many common and readily available homebuyer assistance programs in the local market. But don’t worry, we’ve got you covered — we added the full-length recording of this webinar to our YouTube channel. Give it a view on your own time, anytime (There’s also a great Q&A portion at the end).

Click Here to Watch the Webinar

More Info About the Webinar
On March 20 & 21, 2014, Down Payment Resource (DPR) co-hosted a webinar with Minnesota Housing Finance Agency so that NorthstarMLS subscribers could learn more about MN Housing’s diverse array of homebuyer assistance programs. Special guest speaker, Christina Akinola from MN Housing, reviewed their homeownership programs in detail, and this webinar will show you how DPR connects you to all of these programs in the NorthstarMLS Matrix system. DPR is a core service for NorthstarMLS members.

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For those of you who regularly use the Infosparks market analytics tool, hopefully you are now using the new version released last Fall. We will switch over exclusively to this version the week of March 10.

This improved version includes multiple areas, more variables, usability on tablets, expanded metrics, customizable price ranges and live data widgets.

For more information on the new version, see the online users manual that includes a less than 5-minute overview video.

If you have never used Infosparks, you’re missing out on a great tool to enhance your listing presentations and client relations. Infosparks is included as a core service of NorthstarMLS and can be accessed via the Matrix Home tab menu, the External Links box on the Matrix home page, or below the main photo on any full listing display.

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Sharing Data from Infosparks

Did you know that you can share live market data from Infosparks with buyers and sellers in a number of easy ways with the new Infosparks? Now you can embed widgets on your website or blog, create links for sharing in social media or via email, print PDFs or create your own charts from exported raw data. Check out our brief video tutorial and see how you can start sharing data from Infosparks now.

Click here to watch our video on Sharing Data from Infosparks
(Video Duration: 1 minute 50 seconds)


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Starbucks Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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Radius Search

Did you know that you can run a quick radius search around a property using the street address? It’s a simple way to view comparable around a property if you don’t have the MLS #.

CLICK HERE TO WATCH THE VIDEO ON RADIUS SEARCH
(Video Duration = 40 seconds)


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Starbucks Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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