It’s a nice hot summer Saturday afternoon, but you’re hard at it – a full day showing your clients home to potential buyers. But 3PM has passed, and you’ve just had another scheduled showing bail on you with no warning. Annoying and unprofessional, right?

Last month, we posted this infographic that illustrates some showing etiquette tips. Home showings and open house etiquette is for the most part common sense. Having respect for sellers and the real estate agents involved in the process will go a long way to helping ensure an enjoyable house hunting experience for everyone involved.

The situations below were recently reported to the NorthstarMLS Rules and Regs Department:

  • Early is good in some cases – like showing up to a job interview. But early is not always good for home showings. While a lot of homes are vacant during the selling process, it’s not always the case. Many sellers still live in the home they are selling, so arriving to the showing at the time scheduled is very important. An early arrival at a showing could make for an uncomfortable situation for everyone.
  • The home smelled like gas, but it wasn’t reported to the home owner/seller’s agent until the next day. Always report suspicious smells like gas or any other activity that might seem out of the ordinary.
  • Five showings in one day were canceled and the showing agent did not receive any cancellation message from the buyer’s agent. Always contact the showing agent/listing agent if you can’t make the scheduled appointment! Things come up. Even if you need to cancel last minute, a phone call, text message or email is common courtesy and won’t leave your colleagues wasting valuable time.

Questions? Our rules & regs staff is here to help! Contact us at help@northstarmls.com or 651-251-3210.

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Have a showing recently? Did you and your buyer client submit feedback following the showing? Hopefully you answered “yes” to both of those (if you’re a buyer’s agent). In 2015, NorthstarMLS users have a 75% feedback rate (YTD), but there is always room for improvement.

Leaving feedback on a listing may seem like a small thing, but it is not. Buyer feedback is essential. Listing agents/home sellers rely on the feedback of other professional realtors and their clients to position their listing(s) for a successful sale. Without it, home sellers won’t know what they are doing right and what could be improved upon.

Showing feedback doesn’t have to be a painful experience. If you’re using BookAShowing, a NorthstarMLS core service, for showing appointments/feedback, you can easily fill out one of the integrated feedback forms.


Showing Etiquette This infographic illustrates some showing etiquette tips that we’ve received from agents, along with some plain common sense to help ensure a pleasant house hunting experience for everyone involved.


Questions? Our rules & regs staff is here to help! If you have questions about NorthstarMLS rules and regs, contact us at help@northstarmls.com or call 651-251-3210.

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Tip of the Week – Be Careful Responding to Showing Feedback

As a List Agent, it’s great to receive showing feedback emails from showing agents. Sometimes you may want to ask for more detail from the showing agent about a certain piece of feedback. When you get the feedback email through BookAShowing, it’s easy to hit the reply button and ask your question directly to the showing agent.

Be careful though. For your convenience, BookAShowing includes your seller information in the feedback email. When you hit reply and send to the showing agent, that showing agent will see your seller’s information unless you first delete it before sending the email. Take just a moment to review your reply email before sending so that you don’t inadvertently include information you don’t want the showing agent to see.


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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