Annual Survey Results Are In

We recently completed our 10th annual Service Quality Index Survey of NorthstarMLS subscribers. I look at the Survey results as NorthstarMLS’s most valuable management tool for helping us be a better provider of support for your businesses.

We not only look at the ratings in terms of trending (good and not as good as we want), but we read all of the comments that so many of you take the time to write, and use these to add context and texture to the actual numbers. Combined, these insights direct our activities so that we can increase our value to our customers by doing things that matter to you.

This is my opportunity to thank all of those who responded to the survey and to say we’re a better MLS because of you.

Please take a couple minutes to watch the video recap of the results. You can let us know your thoughts and suggestions any time of year by messaging us at

John Mosey

President & CEO, NorthstarMLS

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Service Quality Index Survey Results

“We’re building what they call a ‘reservoir of good will’ with our customers. They trust us to do the right thing,” – John Mosey

NorthstarMLS recently conducted its ninth annual Service Quality Index Survey. The survey collected overall subscriber feedback. Recipients were selected on a completely random basis. The results we received this year, and in the past, are invaluable to us and keep us in line with what is working, what needs to be adjusted and what subscribers want to see in the future.

This year we broke down, evaluated and summarized the 2014 SQI Survey results in an interactive online magazine for your viewing pleasure — it looks really nice on smart phones and tablets, too! Take a look at how your colleagues rated the NorthstarMLS system and core services. There’s also a a brief message from incoming 2015 RMLS Board Chair, Peter Sparr. Take a look at our 2014 SQI Survey magazine now!

Click the magazine cover (above) to view the SQI Survey Magazine
(Also is viewable on tablets and smart phones)

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