My Home by ShowingTime — improve your seller’s experience!

My Home by ShowingTime is now available for clients working with NorthstarMLS subscribers/agents. With My Home, sellers will now enjoy an improved experience — no matter what device they are using: desktop, mobile or tablet. The new modern user interface, intuitive navigation, messaging and streamlined workflow make it easy for sellers to use My Home to manage showings and feedback on their property.

Share My Home App with Your Clients Now!
Share the free My Home app by ShowingTime, where your sellers can easily manage showings and feedback on their listings all in one place. Available on iOS and Android. Sellers using the old ShowingTime app will see these updates with these improvements on their devices once they’ve installed the update.

Here’s a quick Seller’s Guide to My Home by ShowingTime.

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Do you use the Map Search feature in Matrix? Do you have clients who want a home within a specific commute time to their job? Good news! We’ve got the perfect tool for you. Use INRIX Drive Time in map search to find homes that are within a specified commute time to a client’s job. You can even overlap the spouse’s desired commute! Buyers Find Commuting Costs Essential Among recent buyers who found commuting costs very important, 66% said that convenience to their job was important when choosing a neighborhood, according to NAR’s 2017 Profile of Home Buyers and Sellers. Watch the 2-minute video below to see how INRIX Drive Time works in Matrix!
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Tip of the Week: ShowingTime Notes for Sellers

Have you had to reschedule an inspection because you (or your office) did not share the inspection notes for the appointment with your seller? It can be very frustrating for everyone involved.

In the spirit of cooperation, whenever you approve a request for any type of Inspection, please be sure to check for any special notes in the request and forward those to your seller (easiest to do if you are both using the ShowingTime app).

Showing notes from the inspector could include (click here to see a screen shot):

  • Have all occupants of the home out during the inspection
  • Electrical panel must be accessible
  • Attic must be accessible
  • Leave the water on
  • Furnace, water heater and AC must be operational
  • Seal home for specified time to prepare for radon test

If you do not notify the seller of the instructions and they are not followed, it can could delay the inspection contingency time frame and jeopardize the sale of the home.

When in doubt (or any questions), take a moment to call the inspection company. It will benefit everyone involved if the inspection process goes as smooth as possible.

Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!

Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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It’s a nice hot summer Saturday afternoon, but you’re hard at it – a full day showing your clients home to potential buyers. But 3PM has passed, and you’ve just had another scheduled showing bail on you with no warning. Annoying and unprofessional, right?

Last month, we posted this infographic that illustrates some showing etiquette tips. Home showings and open house etiquette is for the most part common sense. Having respect for sellers and the real estate agents involved in the process will go a long way to helping ensure an enjoyable house hunting experience for everyone involved.

The situations below were recently reported to the NorthstarMLS Rules and Regs Department:

  • Early is good in some cases – like showing up to a job interview. But early is not always good for home showings. While a lot of homes are vacant during the selling process, it’s not always the case. Many sellers still live in the home they are selling, so arriving to the showing at the time scheduled is very important. An early arrival at a showing could make for an uncomfortable situation for everyone.
  • The home smelled like gas, but it wasn’t reported to the home owner/seller’s agent until the next day. Always report suspicious smells like gas or any other activity that might seem out of the ordinary.
  • Five showings in one day were canceled and the showing agent did not receive any cancellation message from the buyer’s agent. Always contact the showing agent/listing agent if you can’t make the scheduled appointment! Things come up. Even if you need to cancel last minute, a phone call, text message or email is common courtesy and won’t leave your colleagues wasting valuable time.

Questions? Our rules & regs staff is here to help! Contact us at or 651-251-3210.

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Tip of the Week – Eliminate Duplicate Feedback Forms

We recently posted a reminder of the importance of showing feedback. There was good discussion via social media/NorthstarMLS Blog that included a couple more suggestions. Check them out below. Remember — showing feedback doesn’t have to be a painful experience!

Listing photos & MLS # Displayed on BAS Feedback Requests
This past June we announced three BookAShowing enhancements – including the MLS number and primary photo that are now linked to the listing in Matrix. Click to open the Matrix property full display in a new tab/window. These links are available in BAS on the scheduling screen, showings calendar, feedback forms and feedback emails. The screen shot below shows the BAS feedback request with the MLS # and photo that are now clickable.

(Click the image to open a larger version of it)

Turn off Multiple Feedback Requests
Some brokerages have their own automated showing feedback forms, as does Centralized Showing Service (CSS). We often hear from Showing Agents that they are more likely to respond to your feedback form if you request it through just one system. If your brokerage has its own feedback form (or uses CSS), disable either the brokerage/CSS feedback form, or the BookAShowing feedback form (you may want to check with your broker to see if they have a preference/policy). To turn BAS feedback forms off or on, select Settings from the menu bar and then scroll down to the Feedback Defaults section. Contact your broker or CSS if you need help disabling their feedback forms.

Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!

Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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Rules Roundup: Seller’s Contribution

The accurate reporting of sales concessions plays a big role in accurately determining the value of a property. It is important for CMAs and appraisals. The Seller Contribution field is required for sold listings and must be reported accurately. The sold price reflects the gross sales price, so the Seller Contribution field is necessary to avoid misrepresentations.

The National Association of REALTORS defines seller contributions as: points paid by seller on behalf of buyer, seller-paid buyer closing costs, cash or cash allowances not escrowed, down payment assistance, additions or alterations not considered deferred maintenance, and personal property not usual and customary to such transactions conveyed from seller to buyer having an agreed upon monetary value.

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