MLS data is always evolving and being updated. Inaccurate listing data can quickly deflate potential buyers’ perceptions of your clients’ home. NorthstarMLS safeguards market information so you can do your job confidently.

When you login to the MLS, you can be assured that you’re seeing the latest, most accurate information about a property. The rules we operate by, the decisions we make, the regulations we enforce: all are created through the input and guidance of agents and brokers, and from subscriber Associations.

Below is a summary of 2017 statistics pulled from the NorthstarMLS Rules & Regs Customer Service report.

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Each week the NorthstarMLS Rules & Regulations Department receives reports of potential issues with listings in the Matrix System. You’ve probably run across these at some point. Anything from inaccurate data – wrong square footage measurements or photo issues – such as a company sign in the photo, to name a couple examples.

What’s the Need for Rules in the MLS? 
In quarter one of 2016, the Rules & Regs Department addressed 5,134 listing violations (a record high for a first quarter) – 98% of them were waived or no fine was given. But the notices are an important part of ensuring the most accurate and up-to-date data for NorthstarMLS subscribers.

Watch our Q1 Summary Video (under 2 mins!) and see what the Top 5 Listing Violations and Top 5 Incorrect Data Issues were for NorthstarMLS subscribers this past quarter.


Submit Your Own Rules Roundup Question or Topic! Do you have a question or topic that you would like to see featured as a Rules Roundup article? We’ll supply the answers. Just send your idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Rules Roundup On Demand Want to check out older Rules Roundup topics? Click here to view an archive of previous Rules Roundup entries.

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Rules Roundup – Are You Putting the Correct Status Updates on Your Listings?

Inaccurate listing statuses and untimely listing updates in the NorthstarMLS database continues to be one of the most common complaints to our Rules and Regs Department. In fact, in 2015 there were over 850 violations for incorrect statuses or contingencies. It has an adverse effect on your sellers, buyers and the entire NorthstarMLS community who rely heavily on this information to be reliable and accurate.

Below are a few examples of situations where you should change the status of a listing.

Temporarily Not Available For Showing (TNAS) status is appropriate anytime the property cannot be shown, including:

  • The seller has ACCEPTED an offer and doesn’t want to show during the inspection period.
  • The seller RECEIVED multiple offers and is not showing until they have worked through the offers.
  • The seller is going out of town for two weeks and doesn’t want to show the property during that time.

The status can remain active WITH a disclosed contingency in the contingency field when:

  • The seller has accepted an offer and is willing to show during the contingency.

Thanks to Sarah Marrinan of Keller Williams Premier Realty (Vadnais Heights) for her Rules Roundup topic on TNAS and statuses. She will be receiving a $30 Caribou Coffee gift card for submitting her idea.

Questions? Our rules & regs staff is here to help! If you have questions about NorthstarMLS rules and regs, contact us at help@northstarmls.com or call 651-251-3210.


Submit Your Own Rules Roundup Question or Topic! Do you have a question or topic that you would like to see featured as a Rules Roundup article? We’ll supply the answers. Just send your idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Rules Roundup On Demand Want to check out older Rules Roundup topics? Click here to view an archive of previous Rules Roundup entries.

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Rules Roundup – Update Your Projected Close Dates!

Getting ready to head out to celebrate or take a vacation this holiday season? Take a few minutes and make sure the projected closed dates (PCD) on all your pending listings are updated. Currently, NorthstarMLS has over 200 listings that have a projected closed date of Friday, Dec. 25. During this busy time of year it can be easy to forget to update listings. We kindly ask that you double check your pending listings and remember to close the listing after the sale or update the projected close data if it doesn’t close. Make the holidays worry free and update your PCD!

Questions? Contact the NorthstarMLS Rules & Regs Department at 651-251-3210.


Submit Your Own Rules Roundup Question or Topic! Do you have a question or topic that you would like to see featured as a Rules Roundup article? We’ll supply the answers. Just send your idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Rules Roundup Archive Want to check out older Rules Roundup topics? Click here to view an archive of previous Rules Roundup entries.

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Rules Roundup – Status Change Over the Holidays

Are you working with a seller who would rather not schedule showings over the holidays? If the property is going to be unavailable for showing for more than 24 hours, the listing must be changed to TNAS (Temporary Not Available for Showing) Status. Those days won’t count toward the Days On Market and the listing can go back to Active Status when the seller wants to show it again.

Questions? Contact the NorthstarMLS Rules & Regs Department at 651-251-3210.


Submit Your Own Rules Roundup Question or Topic! Do you have a question or topic that you would like to see featured as a Rules Roundup article? We’ll supply the answers. Just send your idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Rules Roundup Archive Want to check out older Rules Roundup topics? Click here to view an archive of previous Rules Roundup entries.

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“I’ll trade you these Vikings versus Packers tickets for a list of homes that are pending – deal?” Seems like a great offer, but did you know that you would be in violation of MLS rules (subject to a $1,000 fine) if you accepted it?

The NorthstarMLS Rules and Regs department has received complaints about a use of MLS data not allowed by MLS rules. A recent example of this was a local moving company asking an agent for a list of pending and recently sold homes to generate business. Be on guard for these and other third parties that may attempt to strike a deal with you to access your data or share your system access (if so, please inform NorthstarMLS immediately).

Remember, only authorized agents, appraisers and office staff may access the system. Do not share your access information under any circumstances with anyone, including colleagues, customers, non-member agents, assistants, friends or family. Thank you for helping ensure that MLS data is accessed and used consistent with the rules.

Questions? Our rules & regs staff is here to help! If you have questions about NorthstarMLS rules and regs, contact us at help@northstarmls.com or call 651-251-3210.


Submit Your Own Rules Roundup Question or Topic! Do you have a question or topic that you would like to see featured as a Rules Roundup article? We’ll supply the answers. Just send your idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Rules Roundup On Demand Want to check out older Rules Roundup topics? Click here to view an archive of previous Rules Roundup entries.

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Rules Roundup – Third Quarter Stats Summary

In quarter three of 2015, the NorthstarMLS Rules and Regulations Department addressed 7,432 listing violations – 98% of them were waived or no fine was given. This infographic highlights the top 5 incorrect data issues, top 5 rule violations and other issues reported by our rules & regs staff during the third quarter of 2015.


Submit Your Own Rules Roundup Question or Topic! Do you have a question or topic that you would like to see featured as a Rules Roundup article? We’ll supply the answers. Just send your idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Questions? Our rules & regs staff is here to help! If you have questions about NorthstarMLS rules and regs, contact us at help@northstarmls.com or call 651-251-3210.

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Tip of the Week – Past the Projected Closed Date

Have you ever received a notice for a listing that is “Past the Projected Closed Date”? It is one of the most common violations that the NorthstarMLS rules and regulations department addresses – over 14,000 violation notices could have been avoided in 2014 if agents updated their pending listings.

This video will walk you through how to create a display and a saved search that you can easily monitor in Matrix and avoid violation notices for updating the Projected Close Date all together. This can be especially useful for office administrators who manage a number of office listings. Click the play button below to watch the video.


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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Rules Roundup – Top 8 NorthstarMLS Rule Violations of 2014

It’s hard to believe, but 2014 is well over a month behind us already. In 2014, real estate transaction volume for over 66,000 properties valued at $15.2 billion was conducted through the NorthstarMLS system. We gave customers access to more than 45,000 Active listings, more than 1.3 million comparable and Sold properties, and millions of property records from all Minnesota and Wisconsin counties.

We’ll revisit 2014 one last time with our Top 8 MLS Violations of 2014. The NorthstarMLS Rules and Regulations Department addressed 26,152 violations in 2014 — 97% of them were waved or no fine given. If you’re in need of a refresher, read up on NorthstarMLS rules and regs on this page: http://blog.northstarmls.com/rules-and-regulations/.

Here’s the Top 8 NorthstarMLS Violations of 2014 brought to you by our friends, Sheriff Polaris and Deputy Flicker:

Questions? Our rules & regs staff is here to help! Contact us at help@northstarmls.com or 651-251-3210.


Real Estate Rush Hour Comic Strips Last fall, we created a comic strip — Rush Hour Real Estate — to add an element of fun to the dry subject of NorthstarMLS rules & regulations education. Follow along with the adventures of our woodland characters as they navigate their own version of a world of MLS rules. See them all here.

Real Estate Rush Hour Animated Video In addition to Real Estate Rush Hour comic strips, we created an animated cartoon for your viewing pleasure. Watch the adventures of our woodland characters, Polaris and Flicker — don’t forget to turn your volume up! Watch it here.

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