Annual Survey Results Are In

We recently completed our 10th annual Service Quality Index Survey of NorthstarMLS subscribers. I look at the Survey results as NorthstarMLS’s most valuable management tool for helping us be a better provider of support for your businesses.

We not only look at the ratings in terms of trending (good and not as good as we want), but we read all of the comments that so many of you take the time to write, and use these to add context and texture to the actual numbers. Combined, these insights direct our activities so that we can increase our value to our customers by doing things that matter to you.

This is my opportunity to thank all of those who responded to the survey and to say we’re a better MLS because of you.

Please take a couple minutes to watch the video recap of the results. You can let us know your thoughts and suggestions any time of year by messaging us at

John Mosey

President & CEO, NorthstarMLS

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