“Clear your web browser cache” is usually the first response you’ll hear when you encounter a web page problem. Cache is a tool used by your internet browser to speed up the page loading process on a website.
If you’re having issues with your web browser — for example, trouble uploading multiple photos to your listings with Add/Edit. Clearing your browser’s web cache could help.
The video below explains how to clear web browser cache for Internet Explorer, Chrome, Firefox and Safari.
Effective today (January 12), Microsoft no longer supports the older versions of its Internet Explorer software: Versions 8, 9 and 10. What does that mean if you are still using an old version? You will likely still be able to use the MLS and other websites without issue for some time. However, as time goes on and the MLS and other systems are updated, you could run into issues. But more importantly, Microsoft will no longer publish security updates for these browser versions, making users still on them more vulnerable to malware and other threats.
If you are on Internet Explorer and want to check your version, select “About Internet Explorer” from the Help menu or the gear icon in the upper right corner of the browser. If you are on one of the now unsupported versions, contact your IT department or go to the Microsoft Internet Explorer Download Center. If you need help, contact our Help Desk at firstname.lastname@example.org or 651-251-5456 (toll free 1-877-251-5455), M-F, 8:00 am to 5:00 pm.
On July 29, Microsoft plans to release Windows 10 as a free upgrade to its operating system. This Windows upgrade will include Internet Explorer 11 (IE11), which is the same version of Internet Explorer included with Windows 8 and is compatible with NorthstarMLS Matrix. You will not have issues with Matrix if you upgrade to Windows 10 and continue to use IE11.
Windows 10 also includes a brand new browser called “Edge.” While you can use Edge with Matrix, it is new development code that Microsoft will continue to adjust, and therefore it could cause issues. We recommend that you continue to use IE11 with all NorthstarMLS systems until Microsoft stabilizes the new Edge browser.