MLS data is always evolving and being updated. Inaccurate listing data can quickly deflate potential buyers’ perceptions of your clients’ home. NorthstarMLS safeguards market information so you can do your job confidently.

When you login to the MLS, you can be assured that you’re seeing the latest, most accurate information about a property. The rules we operate by, the decisions we make, the regulations we enforce: all are created through the input and guidance of agents and brokers, and from subscriber Associations.

Below is a summary of 2017 statistics pulled from the NorthstarMLS Rules & Regs Customer Service report.

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Tip of the Week – NorthstarMLS Core Service Support Info

Looking for contact info for any of the core services available in NorthstarMLS Matrix?

The NorthstarMLS Help Desk is always available 8am to 5pm, Monday through Friday to answer your system questions or walk you through any issues you might be having. But sometimes it’s helpful to go directly to the vendor’s support staff. The Available Support page has contact information for all the core services available with your MLS subscription.

Click here to view the NorthstarMLS Available Support page and bookmark it in your web browser today!


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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You Spoke, We Listened – Extended Help Desk Support on Saturdays 

We received many requests to expand help desk service hours from NorthstarMLS subscribers that took our recent customer satisfaction survey.

Starting this Saturday (March 4) and running until Saturday, June 24, the NorthstarMLS Help Desk will be available for support from 9am to 3pm (excluding April 15 & May 27) to accommodate everyone’s favorite time of year: the spring market!

NorthstarMLS Help Desk staff are also available during normal business hours Monday-Friday from 8am to 5pm and can be reached at 651-251-5456 (toll free 1-877-251-5455) or help@northstarmls.com.

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Survey Results: NorthstarMLS Help Desk

Had a question or concern with the NorthstarMLS system last year? Hopefully you contacted the NorthstarMLS Help Desk. Perhaps you were one of the 89 % that rated the overall service quality of the NorthstarMLS help desk as “excellent” in our recent Service Quality Index (SQI) survey.

The help desk consists of five technicians who answer an average of nearly 700 calls and emails weekly. “The help desk staff was excited and proud of the survey results,” said Michael Bisping, Director of Customer Service. “We strive to make every customer experience exemplary.” Calls range from easily resolved issues such as a forgotten password, to more complicated issues such as security software that blocks NorthstarMLS from working properly on a laptop.

Survey results revealed that 22% of respondents communicate with the help desk at least 1-4 per month. We hope that this is a sign that our customers are more and more confident and comfortable in using our service and its many features.

42% of Survey Respondents Submitted Written Comments
The SQI Survey allowed recipients to submit written comments. Here are a few that relate to the NorthstarMLS Help Desk.

• “I think the service and quality are excellent. Help desk is outstanding.”
• “Help desk has always been friendly and HELPFUL! (I’ve used many help desks that are nowhere near your caliber!) Thanks!”
• “Overall, I find MLS very user friendly and the help desk is always very helpful.”

Not all written comments were as favorable, but these are far and away most representative of how the 89% of respondents felt.

If you need assistance, the NorthstarMLS Help Desk is available 8-5 PM (Monday-Friday) at 651-251-5456 (or toll free 1-877-251-5455). We’re also available by email athelp@northstarmls.com. You can also check the NorthstarMLS “Tip of the Week” page, which is updated on Monday’s with quick tips on commonly asked questions concerning functionality of the entire NorthstarMLS system. Are you on Facebook? The “Tips of the Week” page can also be accessed through the NorthstarMLS Facebook page.

We will be breaking down the rest of the survey results throughout the course of the next few weeks. Stay tuned.

A Look at the 2012 NorthstarMLS SQI Survey Results
• This Infographic visually summarizes the 2012 NorthstarMLS SQI Survey Results
• In SQI survey, the most common written comments, both positive and critical, were regarding MLS system change. Check out what some customers said regarding MLS System Functionality and Change.

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