With the ShowingTime mobile app, you can quickly leave feedback from a showing appointment right from your mobile device. 

The quick video below walks you through how it’s done!

If you haven’t downloaded the ShowingTime app to your mobile device, get it now! You get instant access to your showings, feedback, reports and more.


ShowingTime Archive Want to check out older ShowingTime content? Click here to view the archive of previous ShowingTime news, articles, and other content on the NorthstarMLS Blog & Archive.

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Tip of the Week: Listing Activity Reports in ShowingTime The Listing Activity Report (LAR) provides an overview of what has occurred on your listings. You can share this report (including graphs and charts) with sellers to give them an idea of what steps might be needed for quicker sales – price adjustments or home updates. It can help ease the homeowner stress, which often accompanies the home selling process. If sellers have additional questions about appointments, the Appointment History Log provides detailed answers about their property. Review and share with your clients at ease:
  • Listing Activity Stats and Trends
  • List of Feedbacks and the Seller Share Status
  • Easy Access of Action Controls (price change announcement)
Click here for more information on how this ShowingTime feature works and how it will benefit you and your sellers – along with screen shots of these listing reports.
Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!
Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.
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Tip of the Week – Eliminate Duplicate Feedback Forms

We recently posted a reminder of the importance of showing feedback. There was good discussion via social media/NorthstarMLS Blog that included a couple more suggestions. Check them out below. Remember — showing feedback doesn’t have to be a painful experience!

Listing photos & MLS # Displayed on BAS Feedback Requests
This past June we announced three BookAShowing enhancements – including the MLS number and primary photo that are now linked to the listing in Matrix. Click to open the Matrix property full display in a new tab/window. These links are available in BAS on the scheduling screen, showings calendar, feedback forms and feedback emails. The screen shot below shows the BAS feedback request with the MLS # and photo that are now clickable.

(Click the image to open a larger version of it)

Turn off Multiple Feedback Requests
Some brokerages have their own automated showing feedback forms, as does Centralized Showing Service (CSS). We often hear from Showing Agents that they are more likely to respond to your feedback form if you request it through just one system. If your brokerage has its own feedback form (or uses CSS), disable either the brokerage/CSS feedback form, or the BookAShowing feedback form (you may want to check with your broker to see if they have a preference/policy). To turn BAS feedback forms off or on, select Settings from the menu bar and then scroll down to the Feedback Defaults section. Contact your broker or CSS if you need help disabling their feedback forms.


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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Have a showing recently? Did you and your buyer client submit feedback following the showing? Hopefully you answered “yes” to both of those (if you’re a buyer’s agent). In 2015, NorthstarMLS users have a 75% feedback rate (YTD), but there is always room for improvement.

Leaving feedback on a listing may seem like a small thing, but it is not. Buyer feedback is essential. Listing agents/home sellers rely on the feedback of other professional realtors and their clients to position their listing(s) for a successful sale. Without it, home sellers won’t know what they are doing right and what could be improved upon.

Showing feedback doesn’t have to be a painful experience. If you’re using BookAShowing, a NorthstarMLS core service, for showing appointments/feedback, you can easily fill out one of the integrated feedback forms.


Showing Etiquette This infographic illustrates some showing etiquette tips that we’ve received from agents, along with some plain common sense to help ensure a pleasant house hunting experience for everyone involved.


Questions? Our rules & regs staff is here to help! If you have questions about NorthstarMLS rules and regs, contact us at help@northstarmls.com or call 651-251-3210.

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Tip of the Week – Be Careful Responding to Showing Feedback

As a List Agent, it’s great to receive showing feedback emails from showing agents. Sometimes you may want to ask for more detail from the showing agent about a certain piece of feedback. When you get the feedback email through BookAShowing, it’s easy to hit the reply button and ask your question directly to the showing agent.

Be careful though. For your convenience, BookAShowing includes your seller information in the feedback email. When you hit reply and send to the showing agent, that showing agent will see your seller’s information unless you first delete it before sending the email. Take just a moment to review your reply email before sending so that you don’t inadvertently include information you don’t want the showing agent to see.


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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