Tag: Email

Don’t forget to Whitelist NorthstarMLS@matrixmailer.com You and your clients may have previously whitelisted (i.e. add to your list of safe senders in your email program) postmaster@matrixemailer.com to ensure that any listings you email to clients via Matrix were successfully delivered. Our system vendor has changed that sender email address to: NorthstarMLS@matrixmailer.com. This will make it easier for them to troubleshoot any issues in the future. Please ensure you and your clients whitelist this …

Matrix Emails Read More »

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Tip of the Week: Resubscribe Clients to Matrix Emails Have a client that has unsubscribed from the Matrix emails you send them? Whether is was intentional or not, clients can resubscribe/opt back in to your Matrix emails if they have unsubscribed for any reason. If your client previously unsubscribed and wants to opt back into your Matrix emails, this is what needs to be done: Have the client …

Tip of the Week for 1/30 Read More »

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We know that you’re busy and don’t always have time to read and watch everything that we post on the NorthstarMLS Matrix New screen when you login to the system. Although we’d like you to! Within the next few weeks, NorthstarMLS will begin sending out our new quarterly NorthstarMLS eNewsletter that will highlight some of the more important and pressing Matrix News Screen announcements that you may have …

NorthstarMLS Coming to Your Inbox Read More »

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Tip of the Week – Auto Email Enhancements A new feature in Auto Email Settings now lets you craft an initial Welcome Email message AND a new Recurring Email message for each Auto Email you have set up. The Welcome Email is sent with the first auto email, while subsequent auto emails will use the Recurring message. When you set up a new Auto Email, you will see …

Tip of the Week for 4/20 Read More »

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Tip of the Week – Customizing Your Matrix Email Signature Did you know that you can customize your email signature in the newest version of Matrix? This includes setting the font, color and size of the text, adding click-able URLs, inserting graphics and more. Check out this tutorial video (Under 3 Minutes) to see how it’s done! Click here to watch the Email Signature Video Submit Your Own …

Tip of the Week for 11/17 Read More »

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Tip of the Week – Be Careful Responding to Showing Feedback As a List Agent, it’s great to receive showing feedback emails from showing agents. Sometimes you may want to ask for more detail from the showing agent about a certain piece of feedback. When you get the feedback email through BookAShowing, it’s easy to hit the reply button and ask your question directly to the showing agent. …

Tip of the Week for 9/22 Read More »

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Authentisign will now send email alerts to you when a recipient’s email server returns an error message and the email is not delivered successfully. For example, if you input an incorrect, non-existent email address and the receiving email server notifies Authentisign that the mailbox does not exist, Authentisign will email you (signing creator) notifying you of the issue. Authentisign will also post a message in the signing details …

Authentisign Email Enhancement Read More »

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Email Consistency Our next spotlight of upcoming NorthstarMLS Matrix enhancements (coming late October) is the improvements of the Auto Email and Direct Email pages. Agent signature is displayed for reference below the message box with a link to edit the signature In Direct Emails, the portal link has been moved above the agent signature, to match its location in Auto Emails Click here to watch the video on …

Coming Soon: Email Consistency Read More »

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Resend Auto Email Activation Whenever you start a new Auto Email for someone, the first email includes a link to activate that search. If you have a client who did not enable their Auto Email, you can have a new initial email sent to them. Go to the My Matrix screen, and then Auto Emails. Click on the name of the Auto Email, and then on Settings tab …

Tip of the Week for 1/28 Read More »

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