Don’t forget to Whitelist NorthstarMLS@matrixmailer.com

You and your clients may have previously whitelisted (i.e. add to your list of safe senders in your email program) postmaster@matrixemailer.com to ensure that any listings you email to clients via Matrix were successfully delivered.

Our system vendor has changed that sender email address to: NorthstarMLS@matrixmailer.com. This will make it easier for them to troubleshoot any issues in the future. Please ensure you and your clients whitelist this new address, particularly if your hear that your Matrix emails are not being received or are going into a SPAM folder.

If you have any questions, contact the NorthstarMLS Help Desk: 651-251-5456 (toll free 1-877-251-5455) or help@northstarmls.com.

Tagged with: , , ,

Tip of the Week: Resubscribe Clients to Matrix Emails

Have a client that has unsubscribed from the Matrix emails you send them? Whether is was intentional or not, clients can resubscribe/opt back in to your Matrix emails if they have unsubscribed for any reason.

If your client previously unsubscribed and wants to opt back into your Matrix emails, this is what needs to be done:

  1. Have the client send an email from their account to optin@northstarmls.com with the subject line and body of the email message left completely blank – not even an email signature.
  2. After 60-90 minutes (sometimes sooner), the client should receive an email stating that they have been resubscribed to your Matrix emails. Once they get that message, you can send direct emails to them again from Matrix, or reenable the client’s auto email.

Note: Due to a Yahoo email policy, Yahoo will not allow resubscription once the user has unsubscribed to Matrix emails. If your client unsubscribed using his/her Yahoo email address, they will either need to create a new Yahoo email address, or preferably, create another email address with a different email provider such as Gmail.


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

Tagged with: , , , ,

We know that you’re busy and don’t always have time to read and watch everything that we post on the NorthstarMLS Matrix New screen when you login to the system. Although we’d like you to!

Within the next few weeks, NorthstarMLS will begin sending out our new quarterly NorthstarMLS eNewsletter that will highlight some of the more important and pressing Matrix News Screen announcements that you may have missed, or want to refer back to but not sure where to find it (You can always refer to the NorthstarMLS Blog/Archive for past Matrix News announcements, too.).

You may also get occasional content that you won’t get off the Matrix News Screen. So, while you may opt out of the emails at any time, we encourage you stay subscribed. We promise to not flood your inbox!

Tagged with: , , , ,

Tip of the Week – Auto Email Enhancements

A new feature in Auto Email Settings now lets you craft an initial Welcome Email message AND a new Recurring Email message for each Auto Email you have set up. The Welcome Email is sent with the first auto email, while subsequent auto emails will use the Recurring message.

When you set up a new Auto Email, you will see two new tabs for setting them up:


Instead of displaying an empty message box when creating a new auto email, Matrix now displays a predefined message text. (In prior versions of Matrix, this message box was blank, but the recipient would still receive the predefined message.) You can use that message or change it to one of your own.


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

Tagged with: , , , , , ,

Tip of the Week – Customizing Your Matrix Email Signature

Did you know that you can customize your email signature in the newest version of Matrix? This includes setting the font, color and size of the text, adding click-able URLs, inserting graphics and more. Check out this tutorial video (Under 3 Minutes) to see how it’s done!

Click here to watch the Email Signature Video


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

Tagged with: ,

Tip of the Week – Be Careful Responding to Showing Feedback

As a List Agent, it’s great to receive showing feedback emails from showing agents. Sometimes you may want to ask for more detail from the showing agent about a certain piece of feedback. When you get the feedback email through BookAShowing, it’s easy to hit the reply button and ask your question directly to the showing agent.

Be careful though. For your convenience, BookAShowing includes your seller information in the feedback email. When you hit reply and send to the showing agent, that showing agent will see your seller’s information unless you first delete it before sending the email. Take just a moment to review your reply email before sending so that you don’t inadvertently include information you don’t want the showing agent to see.


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

Tagged with: , ,


Authentisign will now send email alerts to you when a recipient’s email server returns an error message and the email is not delivered successfully.

For example, if you input an incorrect, non-existent email address and the receiving email server notifies Authentisign that the mailbox does not exist, Authentisign will email you (signing creator) notifying you of the issue. Authentisign will also post a message in the signing details page under the problem email address.

In addition to non-existent email addresses, the new functionality also monitors and notifies regarding mailbox-full, mailbox-busy, ISP blocking email and other email error messages.

Tagged with: ,

Email Consistency


Our next spotlight of upcoming NorthstarMLS Matrix enhancements (coming late October) is the improvements of the Auto Email and Direct Email pages.

  • Agent signature is displayed for reference below the message box with a link to edit the signature
  • In Direct Emails, the portal link has been moved above the agent signature, to match its location in Auto Emails

Click here to watch the video on Email Consistency
(Video Duration = 1 minute 25 seconds — For better quality, click on the cog wheel and switch to ‘720p HD’)

Tagged with: ,

Resend Auto Email Activation

Whenever you start a new Auto Email for someone, the first email includes a link to activate that search. If you have a client who did not enable their Auto Email, you can have a new initial email sent to them. Go to the My Matrix screen, and then Auto Emails. Click on the name of the Auto Email, and then on Settings tab (in red below).


Halfway down the page, select the “Disable” option, and click “Save” at the bottom. Then go back into the Settings, and re-enable the search. A new initial email will then go out to the recipient shortly there after.

Tagged with: , ,