“Achieving excellence is good. Sustaining excellence is great,” – Anonymous
Late last year, we conducted our annual customer satisfaction survey, open to all NorthstarMLS subscribers who wanted to make their voice heard about what is working, what needs adjustment, and suggestions for future improvements (such as this one).
Survey Responses & Results
We received 4,190 responses – 24% of our total subscribers. That’s a 29% increase over 2016 and included more than 2,700 written comments to help us with our 2018 planning. Our overall satisfaction score went up by over 24% from 2016! Thanks to all that took the survey. Watch for our 2018 survey this Fall and for enhancements throughout the year based on your feedback.
For a closer look at the 2017 survey results, check out this 90 second video. As always, we welcome your feedback throughout the year to firstname.lastname@example.org.