Getting Better by Change

Survey Results: System Functionality/Change

It was Jim Rohn (Entrepreneur & author) who uttered, “Your life does not get better by chance, it gets better by change.” In our recent Service Quality Index (SQI) survey, the most common written comments, both positive and critical, were regarding MLS system changes. Change can be positive, but also disruptive. We’re never going to change anything that isn’t intended to ultimately improve the lives of our customers. Even though sometimes, the MLS system changes can feel unnecessary, or too much, too often.

“There are new agents entering this business every day that want and need the tools of today and tomorrow – to look after the buyers and sellers of today and tomorrow,” said NorthstarMLS President and CEO, John Mosey, in a recent interview. “We can’t be comfortable with status quo that was designed for yesterday.”

Changes in the coming months include additional functionality in Instanet Lite to make it easier to create quick start groups (forms templates) and improvements to the NorthstarMLS mobile app, including access to the latest Realist tax data.

42% of Survey Respondents Add Written Comments
The SQI Survey allowed recipients to submit written comments. Here are a few that relate to MLS system change.

Positive Comments:
• “I find NorthstarMLS very easy to use, even after the upgrades occur.”
• “Always impressed how the MLS continues to be ‘new and improved’.”
• “I use the NorthstarMLS service more often than the other MLS system(s) I subscribe to. …seems easier than the other systems. I recommend the Northstar system to everyone.”

Critical Comments:
• “There have been a lot of changes this year. Can be a bit of a challenge to keep up.”
• “Too many changes in format. Nothing stays the same. As in all other aspects of life.”
• “Very rapid changes frustrate me often! Would prefer changes be aimed, if can, towards fall/winter time and not in my Spring/Summer market.”

We will be breaking down survey results throughout the course of the next few weeks. Stay tuned.

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