Rules Roundup: Status Updates

Keep Status Updates, Updated – In a Timely Fashion


Inaccurate listing statuses and untimely listing updates in the NorthstarMLS database continues to be the most common complaints to our Rules Department. It has an adverse effect on your sellers, buyers and the entire NorthstarMLS community who rely heavily on this information to be reliable and accurate.

As a buyer’s agent, if you have to back track and tell an interested buyer that a property listed as ‘Active’ is actually ‘Sold,’ it is sure to:
• Anger your client who now has to disregard this dream home & wait to find another
• Waste your time and their time
• Frustrate everyone involved
• And could even lead your client to find another agent

Here’s a common scenario of a frustrated agent:

I booked a showing earlier today with clients who are ecstatic and can’t wait to see the home. Although the property showed as Active (with no contingencies). The showing was denied with the comment: Showing denied by seller directly. On Book A Showing, the showing comments state the home is Sold, but on the MLS it still shows as Active. It is a real hassle when showings are denied without appropriate reason. It forces the buyer’s agent to rearrange the other showings for the day. If the property has an offer on it, the listing agent should be required to state so on the MLS.

NorthstarMLS rules require that you update listing status within 2 business days. Anytime the property is unavailable for show for 24 hours or longer, you must have it moved to the TNAS status. As a member of the MLS community, it falls on each member to take responsibility to completely and accurately enter and maintain listings. This small but important act helps to maintain a reliable and resourceful MLS database, which is critical to you, your clients and your business.

We appreciate your help in keeping listing information accurate, timely and cooperative.

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