Tip of the Week – NorthstarMLS Core Service Support Info

Looking for contact info for any of the core services available in NorthstarMLS Matrix?

The NorthstarMLS Help Desk is always available 8am to 5pm, Monday through Friday to answer your system questions or walk you through any issues you might be having. But sometimes it’s helpful to go directly to the vendor’s support staff. The Available Support page has contact information for all the core services available with your MLS subscription.

Click here to view the NorthstarMLS Available Support page and bookmark it in your web browser today!


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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Our New App Chart Quickly Compares Features of HomeSpotter & Homesnap

To save you time and eliminate the guesswork, we’ve completely redesigned our NorthstarMLS Mobile app chart to compare the features of our most used mobile solutions available to NorthstarMLS subscribers – HomeSpotter (formerly known as the “NorthstarMLS app”) & Homesnap.

With our newly designed and easy to read comparison chart, you can quickly find features that are most important to you to determine which app may be best for your real estate business.

Can I edit listings? Does it let me share listings via email, text or social media? Is there integrated access to Instanet, ShowingTime, DPR or TrustFunds? Can consumers access data?

These are all features you can quickly compare with our new NorthstarMLS Mobile app chart.

Click here to check it out.

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Earlier this year, we announced the ability to edit listings directly from the HomeSpotter app. As a reminder you can edit the status, contingency, price, public and agent remarks and expiration date on your listings in the HomeSpotter app – this video shows you how.

HomeSpotter added another new feature with the ability to add and update photos from your device, this includes editing photo captions. You’ll find this new option under integrations in the Highlights tab, right beneath Edit Listings option on your own listings.

After you’ve saved any changes in your photos, there is a delay of approximately 20 minutes before these changes will be reflected on the MLS and on your HomeSpotter mobile app.

How do you get started with HomeSpotter?
You can download HomeSpotter here or search “HomeSpotter” the App Store for iOS and Google Play store for Android for the free mobile app. Sign in with your MLS credentials to get started and access agent only information.

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Edit Your NorthstarMLS Listings with the HomeSpotter App

With the HomeSpotter app (formerly known as the “NorthstarMLS app”), you can now make quick edits to your NorthstarMLS listings on the go, including: status, contingency, price, public remarks, agent remarks and expiration date. (Note: Whatever edit permissions your broker has assigned you in NorthstarMLS Add/Edit carry over into HomeSpotter.)

To edit, go to My Listings in the HomeSpotter app, bring up a listing and tap Edit Listing under the Integrations section of the Highlights tab. The video below walks you through how to edit listings in two minutes.

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Every agent has been there. An offer is accepted on your listing but you’re out in the field and can’t update the status until you get back to your computer. The HomeSpotter app has you covered!

Make quick edits to your listings on the go including: status, contingency, price, public remarks, agent remarks and expiration date. (Note: Whatever edit permissions your broker has assigned you in NorthstarMLS Add/Edit carry over into HomeSpotter.)

To edit, simply go to My Listings in the new HomeSpotter app, bring up a listing and tap Edit Listing under the Integrations section of the Highlights tab.

How do you get started with HomeSpotter?
You can download HomeSpotter here or search “HomeSpotter” the App Store for iOS and Google Play store for Android for the free mobile app. Sign in with your MLS credentials to get started and access agent only information.

HomeSpotter holds free training webinars every Tuesday at 1:30pm for agents.
Sign up here for the Intro to HomeSpotter webinar.

See the updated HomeSpotter app in action! Check out a short video here!

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Over 4,700 NorthstarMLS subscribers have downloaded the HomeSpotter app (formerly known as the “NorthstarMLS app”) since it was introduced last November. Based on agent feedback, the HomeSpotter app was re-designed from the ground up to be faster and more reliable.

If you need some help getting started with the new HomeSpotter app, check out the webinar sessions that are offered on a weekly basis: Brand and Share webinar & HomeSpotter 101 webinar.

In the Brand and Share webinar, you’ll learn how to share your branded app by email, text, on your personal website and how to share online to popular social media sites like Facebook, Twitter and more.

Register for Brand and Share – Tuesdays @ 9am

Register for Brand and Share – Thursdays @ 2pm

Before you jump right into sharing your app, sign up for HomeSpotter 101 and get the basics of the app down first.

HomeSpotter 101 – Tuesdays @ 1:30pm


How do you get started with HomeSpotter?
You can download HomeSpotter here or search “HomeSpotter” the App Store for iOS and Google Play store for Android for the free mobile app. Sign in with your MLS credentials to get started and access agent only information.

See it in action! Check out a short video here!


HomeSpotter Archive Want to check out older HomeSpotter content? Click here to view the archive of previous HomeSpotternews, articles and other content on the NorthstarMLS Blog & Archive.

All New Neighborhood Information – Including Property Lines!

There is so much more to than just the facts and features about a property that you and your clients are looking for. You’ve probably heard this from a client before: What are the property lines for this home? What’s nearby? How easy it is to get around in that area? How long it will take to get to the office from a new home, and what schools are in the neighborhood?

The new HomeSpotter app (formerly known as the “NorthstarMLS app”) has broken this information out to the Neighborhood Tab on property details in the app and this feature is available now. Check it out!


How do you get started with HomeSpotter?
You can download HomeSpotter here or search “HomeSpotter” the App Store for iOS and Google Play store for Android for the free mobile app.  Sign in with your MLS credentials to get started and access agent only information.

HomeSpotter holds free webinars every Wednesday and Friday for agents.
Sign up here.

See it in action! Check out a short video here!


HomeSpotter Archive Want to check out older HomeSpotter content? Click here to view the archive of previous HomeSpotternews, articles and other content on the NorthstarMLS Blog & Archive.

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Supplement Access with HomeSpotter
A couple of weeks ago, we walked you through the all new listing insights you’ll find in the new HomeSpotter app (formerly known as the “NorthstarMLS app”). Another one we’d like to call out is the ability to access supplements from the Details Tab on listings and email them right from the app to your clients!

How do you get started with HomeSpotter?
You can download HomeSpotter here or search “HomeSpotter” the App Store for iOS and Google Play store for Android for the free mobile app.  Sign in with your MLS credentials to get started and access agent only information.

HomeSpotter holds free webinars every Wednesday & Friday for agents.
Sign up here.

See it in action! Check out a short video here!

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We’d like to walk you through the new HomeSpotter app for NorthstarMLS. There are some great insights you’ll find on the property details. One of the major benefits of updating to the new HomeSpotter app from the NorthstarMLS app today is the additional integrations and information you’ll find on property details in the app.

Here’s a look at a few of these additions.

  1. View the full history of listings including days on market, price changes, when the listing went on an off the market and previous sold data.

  2. See private agent only information quicker than ever before on the Highlights tab.

  3. Quick access to integrations including ShowingTime, TrustFunds, Realist, Instanet and Down Payment Resource makes working on the go a breeze.

  4. The interactive mortgage calculator will give your clients detailed affordability information directly from the property listing page in the HomeSpotter app.

Check out the 2-minute video below to learn more about these and other new insights you’ll find on properties in the HomeSpotter app:

Last week we launched the HomeSpotter app for NorthstarMLS and hopefully by now you’ve been able to take a few minutes to download the new app and play around with it. In a short time, we will be retiring the current NorthstarMLS mobile app, and switching over to HomeSpotter exclusively.

There are many benefits to updating to the new app today, including a faster and more reliable mobile app on the go.

  • The HomeSpotter app launches quickly and will remember your last location in the app should you need to jump out quickly and do other work on your mobile device.
  • Updates reach the HomeSpotter app faster than ever before.
  • Access the information you need at a glance with the all new property detail insights in the HomeSpotter app.
  • Quick access to integrations including ShowingTime, TrustFunds, Realist, Instanet and Down Payment Resource makes working on the go more efficient.

How do you get started?
You can download HomeSpotter here or search “HomeSpotter” the App Store for iOS and Google Play store for Android for the free mobile app. Sign in with your MLS credentials to get started and access agent only information.

HomeSpotter holds free webinars every Wednesday and Friday for agents.
Sign up here.

See it in action! Check out a short video here!