Category: Survey Results

Message from NorthstarMLS CEO John Mosey

Annual Survey Results Are In We recently completed our 10th annual Service Quality Index Survey of NorthstarMLS subscribers. I look at the Survey results as NorthstarMLS’s most valuable management tool for helping us be a better provider of support for your businesses.

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2014 SQI Survey Results

Service Quality Index Survey Results “We’re building what they call a ‘reservoir of good will’ with our customers. They trust us to do the right thing,” – John Mosey NorthstarMLS recently conducted its ninth annual Service Quality Index Survey. The

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2013 SQI Survey Results

Service Quality Index Survey Results “Achieving excellence is good. Sustaining excellence is great,” – Anonymous NorthstarMLS recently conducted its eighth annual Service Quality Index Survey. The survey garnered overall subscriber feedback. Recipients were selected on a completely random basis. The

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SQI Survey Results: Public Records/Tax

SQI Survey Results: Public Records/Tax Beginning with our first Service Quality survey in 2006, we asked the question: “How important is Public Records Tax data to your business?” When 98% of respondents said that tax data was either “extremely” or

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SQI Survey Results: Rules and Regulations

SQI Survey Results: Rules and Regulations Ask any agent/appraiser and they will say there is nothing more frustrating to their clients and themselves than realizing they’ve relied on incorrect MLS information. In order to ensure every NorthstarMLS customer has the

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SQI Survey Results: Data Accuracy

SQI Survey Results: Data Accuracy Data accuracy and listings quality is important across the online real estate space, prompting many written comments from our SQI Survey respondents. Ensuring the most accurate and clean data for our customers can be challenging

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Survey Results: NorthstarMLS Help Desk

Survey Results: NorthstarMLS Help Desk Had a question or concern with the NorthstarMLS system last year? Hopefully you contacted the NorthstarMLS Help Desk. Perhaps you were one of the 89 % that rated the overall service quality of the NorthstarMLS

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Getting Better by Change

Survey Results: System Functionality/Change It was Jim Rohn (Entrepreneur & author) who uttered, “Your life does not get better by chance, it gets better by change.” In our recent Service Quality Index (SQI) survey, the most common written comments, both

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2012 NorthstarMLS SQI Survey Results

NorthstarMLS recently conducted its seventh annual Service Quality Index Survey. The survey garnered overall subscriber feedback. Recipients were selected on a completely random basis. The results we received this year, and in the past, are invaluable to us. They help

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