With 11 different home Styles in NorthstarMLS, it’s not always easy to pick the correct one, especially with Condos and Townhouses. In this extremely informative 21-minute video, Realtor/appraiser/instructor Zoe Liston reviews all the NorthstarMLS residential Styles and how to distinguish among them.

Check out the video below!

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Matrix Client Portal Search is Here!

The Matrix Client Portal client search feature (announced a couple weeks ago), is now LIVE. This allows your clients to conduct their own searches right within their own Portal. And, through Matrix, you can monitor any searches they save, opening opportunity for further dialog with your clients. Watch our quick 4-minute video to see how it works, including how to set yourself to be notified (email or text) whenever your client saves a new search. Your clients’ portals have a “Help?” link in the upper right corner where they can access a 4-minute video and quick PDF guide on how to use their Portal, including this new search feature.

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Matrix Client Portal Search Coming Soon!

The Matrix Client Portal will soon have a new feature that will allow your clients to conduct their own searches right within their own Portal. And, through Matrix, you will be able to monitor any searches they save, opening opportunity for further dialog with your clients. This new feature will be released Tuesday evening May 12th, but we want to let you know about it now so you are prepared. Watch our quick 4-minute video to see how it will work.

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Virtual Open vs Virtual Tour

We are pleased to see many of you taking advantage of the new live stream virtual open house options on NorthstarMLS.

There has been some confusion between these new virtual open houses and virtual tours, as well as the rules around them. Some of you are incorrectly uploading your Virtual Tours as live stream Virtual Open Houses. We understand—it’s all new and gets confusing! Here is a quick guide to help you navigate the differences.

Live Stream Virtual Open House vs. Virtual Tour

  • Virtual Open House: a live stream event set for a specific day and time. May be set to Public (available to all, including clients, consumers and IDX/third party data feeds) or Broker (available to agents and viewable only within the MLS). Check out this list of live stream vendors.
  • Virtual Tour: a pre-recorded tour of the house.

 It is important to note that different rules apply to each as follows:

Live Stream Virtual Open House
While the public face to face open house has been suspended, agents may use the virtual open house fields to advertise their public live-stream events. 

  • Must be a live event. Usually, consumers may participate and ask real time questions about the property.
  • Someone (typically the agent) will walk through the home, live, at the scheduled time for collective viewing
  • Use the virtual open house fields in NorthstarMLS to specify the date/time of the live event and provide a URL for access to the live stream event.
  • Because the live stream virtual open house is in place of a face-to-face open house, the agent may introduce him/herself and be visible during the live event.
  • On NorthstarMLS, you may promote the virtual open house only in the designated open house fields and in Agent Remarks. Outside NorthstarMLS, you are free to promote the event through your usual marketing channels.

Virtual Tours
With the addition of live stream virtual open houses, no changes were made to what constitutes a virtual tour or the rules around them.

  • Agents may upload up to 2 virtual tour URLs per listings.
  • A virtual tour on the MLS is a link to pre-recorded videos and/or photo slideshows of the property. 
  • The video (and everything displayed around the video) must be unbranded and cannot link to any other websites.
  • Because YouTube and Google Docs do not allow the branding or links to be suppressed, they do not meet MLS display requirements.
  • Options for hosting the video include using a page on your broker or agent website that displays only the video or using a third-party photographer or video service to host the video.  The video hosting site Vimeo allows all links and branding to be suppressed if you have a Vimeo Pro or Vimeo Plus account.

Questions? Contact our Help Desk at help@northstarmls.com, 651-251-5456 (1-877-251-5455). We are available M-F, 8:00-5:00.

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Many of you have asked us to add “virtual” live stream open houses to NorthstarMLS. We are happy to announce that the system programming is complete, and you may now add these to your listings.

The Open House scheduling tab in the Add/Edit system has been reactivated with two available Open House Types to choose from: Public Virtual and Broker Virtual. (Scheduling of physical open houses remains suspended.)

Please note, live stream Virtual Open Houses are scheduled live broadcasts. If you have an unbranded recorded tour of the home, you may continue to add it as a Virtual Tour, but not as a live stream Virtual Open House.

As you would expect, Broker live stream Virtual Open Houses are viewable only within NorthstarMLS by other subscribers. So, there are no restrictions.

Live stream Public Virtual Opens are shared within NorthstarMLS, client emails/portals and through the IDX and third-party website feeds. There are no restrictions on what site/tool you may use to host these live stream open houses. Popular choices include Zoom, GoToMeeting, Facebook Live, Google Meet, Microsoft Teams, YouTube Live.

However, during the live stream public virtual open house, do not promote yourself, your broker or your services. Particularly if you want to later upload the recording as a Virtual Tour.

Also, there are two new MLS fields available for live stream Virtual Open Houses:

  • Live Stream URL: The web address for your live stream virtual open house.
  • Virtual Open House Additional Info: This is a text field where you can enter other details, for example call-in phone numbers for a live stream open house on Zoom.

Same as with physical open houses, information on live stream virtual open houses is available by clicking the Open House icon below the main photo:  or the Open House tab in the Matrix 360 display (the tab will be active if there is an Open House scheduled). They may be searched through “Open House” under the Matrix Search tab.

Public and Broker Live Stream URLs may not be placed in the Public Remarks field. They are, however, allowed in the Agent Remarks field.

After the Live Stream Open House has ended, you may upload a recording of it to your listing as a Virtual Tour as long as it contains no agent/broker branding or links out to other websites. (For example, a link to your recorded open house on your branded social media site would not be acceptable as a virtual tour.)

Questions? Contact our Help Desk at help@northstarmls.com or 651-251-5456 (1-877-251-5455), M-F 8:00-5:00 (closed at noon on April 10 for Good Friday).

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New ShowingTime Appointment Type Now Available: Virtual Showing

ShowingTime has added a new appointment type, Virtual Showing, for showing agents to use when requesting a showing. By selecting this option, the showing agent is indicating to the listing agent that their client would prefer a virtual showing of the property. The showing agent can also add a note for the listing agent indicating which streaming video technology they prefer to use for the showing (FaceTime, Zoom, etc.).

Reference ShowingTime’s Virtual Showing Guide for help getting started and for more information on virtual showings, check out their resource page.

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We want to remind you of some great video resources that are available to you as all of us are spending more time indoors. These videos give you quick walk-throughs on how to use NorthstarMLS core services.

The NorthstarMLS YouTube Channel features over 200 videos – including our latest video on the NAR Clear Cooperation Policy.

Below are links to NorthstarMLS core service videos for remote learning offered from the vendors.  

  1. Thinking of doing virtual tours during the COVID-19 pandemic? ShowingTime has some great tips for you here. Check out the ShowingTime YouTube Channel here.
  2. Homesnap recently released its biggest update ever. Check out the Homesnap University Page  filled with quick how-to videos.
  3. TransactionDesk/Instanet Help Video library sorted and searchable by topic.
  4. Realist Tax and Public records recently released an all-new Flash-free update. Watch an over view/walk-through here. And see you how you search public records right in Matrix.
  5. Down Payment Resource creates opportunity for homebuyers and real estate professionals by connecting people with programs that get them into homes. Click here to browse the DPR YouTube Channel.
  6. Remine helps you target your efforts and messages using many data points and predictive models. Check out the Remine YouTube Channel here.
  7. Watch a pre-recorded MyFloodStatus webinar here and see how you can help your clients with flood determinations.

Note: You may need to be logged into your NorthstarMLS Matrix account in order to access these resources.

In case you missed it, the All-New Homesnap Pro is now LIVE for NorthstarMLS subscribers! Join the folks at Homesnap for an online workshop tailored for NorthstarMLS subscribers ONLY and learn about the All-New Homesnap Pro, the biggest update ever!

Homesnap, a NorthstarMLS core service, gives you access to the most comprehensive real estate platform on the market at no additional cost to you.

There will be THREE free webinars during the week of March 9. Click the link below to sign up for the one that best fits your schedule: 

Check out the full trailer of what’s all featured in the new Homesnap. If you don’t have the Homesnap app yet, download it in the App Store and Google Play Store. Or, click here to check out their website.  

New Realist Launches on NorthstarMLS Matrix March 4! 

Ready for a new-look Realist Tax? Starting March 4 (late morning), the Flash-free Realist environment will sport a responsive and modern user interface while maintaining a familiarity which makes it easy to learn and use. Powered by a combination of proprietary, public record and multiple listing data, the new Realist adds several functions to its extensive feature set, including a new “Sell Score” that uses CoreLogic analytics to determine the relative likelihood that a property will be listed for sale in the next six months. 

Other new features include:

  • Display results for up to 3,000 records
  • Cards View – quick thumbnail view that displays a photo & a few fields of key info for each property
  • Favorites – add any property from any search to your saved favorites in Matrix 
  • Mobile responsive design

There will be THREE free webinars during the week of March 2 that will walk you through the new Realist. Click the link below to sign up for the one that best fits your schedule: 

  1. Tuesday, March 3 from 2:00-3:00PM
  2. Wednesday, March 4 from 12:00-1:00PM
  3. Thursday, March 5 from 9:30-10:30AM

Check out the video below for a high-level overview of the new Realist. Or take a look at the new Realist PDF help guide.