TransactionDesk (Instanet Forms, Authentisign) has released a number of enhancements to improve the system and overall workflow. These updates are listed below: 

  • Ability to use multi-page previewer when accessing a document from Review Document notification
  • Improved performance behind the task widgets
  • Updated screen text for attaching a document or submitting a review to a checklist item
  • Ability for a Super User to rename a submitted or approved document
  • Added ability for a Super User to reset fully approved document from the Checklist tab and Broker Review – Change 'reset' to “Reset to Requested”
  • Updated the note icon to be a badge indicator instead of a paper sheet icon

Check out this document for a for more information, including screen shots of these enhancements.

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What’s New at NorthstarMLS?

We have a few new developments at NorthstarMLS and want to make sure you are aware.

  • The Public and Agent Remarks fields have been doubled from 500 to 1,000 characters max. More room to describe the property! Instanet (Transaction Desk) Forms have been updated.
  • Instanet (Transaction Desk) Forms: You no longer need to manually “Auto Populate” information from your Property Details Page to your forms. That now happens automatically through their “Rapid Population” process. As a result, the manual “Auto Populate” function has been removed.
  • All supplements are automatically removed from listings after eight days off market for all off market statuses. This reduces agent liability on future listings for not disclosing all previous supplements over the history of the property.
  • Exciting News! CoreLogic and Homesnap Join Forces on Integration to Matrix! You already have access to the Homesnap Pro mobile app (and Broker Public Portal) as a NorthstarMLS Core Service. We are very excited about the potential of Homesnap Pro being integrated into Matrix, allowing you to bring more Matrix functionality with you on the road. Although this is still at the “just announced” stage, we will keep you posted of any major developments.
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Effective today, all Authentisign users (both NorthstarMLS subscribers and their clients), will be required to check a simple checkbox labeled “I’m not a robot” before each Authentisign document they open to sign. You will likely recognize this from other web applications as it has become a very common and effective strategy to increase security and ensure the app is dealing with an actual user. Instanet has put this checkbox in place to resolve a long-running issue for many users and their clients (especially those on Microsoft Office 365 and MSN email) that was causing very slow performance or inability to execute an e-signature. All you (or your client) need to do is click (or tap) the check box to confirm “I’m not a robot”. Once you’ve checked the box, you’ll be taken to the same signing page as you’re used to seeing. Below is a screen shot of the new check box that takes effect today: If you have questions or issues, contact our Help Desk at or 651-251-5456 (toll free 1-877-251-5455), M-F, 8:00 to 5:00.
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Effective immediately, all Wisconsin Forms are permanently removed from Instanet through NorthstarMLS. Any of these forms that you have already used and saved in the past will remain in your saved transactions and will not be deleted.  We are only removing the blank forms from the forms library and templates. Also, if your broker maintains its own set of Wisconsin forms in your broker forms library, those will not be removed.

We have removed the Wisconsin forms because:

  • The Wisconsin forms available on Instanet have always been incomplete. The Wisconsin Realtors Association (WRA) will not license their forms to Instanet. We have only been able to include those forms available through the Wisconsin Department of Safety and Professional Services which are a small subset of all the forms necessary for a practicing Realtor to do their job in Wisconsin.
  • For the forms we did provide in Instanet, we had no reliable way of knowing when important revisions were made, causing them to periodically go out-of-date and become not only unusable, but potentially a basis for professional liability. Unlike MN, in WI it violates licensing regulations to use old forms.
  • Agents licensed to do business in Wisconsin (who are members of WRA) have access to all Wisconsin Forms through ZipForms, exclusive licensor of the WRA forms.
  • NorthstarMLS forms are also available through ZipForms. This is the best source for complete and up-to-date Wisconsin forms.
  • The Wisconsin forms that we are removing from Instanet are available in PDF format on the website of the Wisconsin Department of Safety and Professional Services.
  • If you have any questions regarding Wisconsin forms, contact the Western Wisconsin Association of Realtors at or 715-381-4663.
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Tip of the Week – NorthstarMLS Core Service Support Info

Looking for contact info for any of the core services available in NorthstarMLS Matrix?

The NorthstarMLS Help Desk is always available 8am to 5pm, Monday through Friday to answer your system questions or walk you through any issues you might be having. But sometimes it’s helpful to go directly to the vendor’s support staff. The Available Support page has contact information for all the core services available with your MLS subscription.

Click here to view the NorthstarMLS Available Support page and bookmark it in your web browser today!

Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!

Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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REMINDER: MN State Forms Changes Take Effect Today, August 1

As previously announced, the Minnesota Association of REALTORS® has made changes to their existing forms, including an overhaul of all Residential Purchase Agreement forms. These changes went into effect today (Tuesday, Aug. 1, 2017) and are available on Instanet Forms. Take a look at this article from MAR for more information and a list of all the form changes that occurred.

If you have any questions about the Minnesota State Forms, contact the Minnesota Association of REALTORS at

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Tip of the Week – Instanet Support Resources


Looking for some additional help with Instanet Solutions? All of Instanet’s Support resources, such as live support, help videos, PDF guides, webinars and more can be found on the Support link on the left side of the page by all the icons – it’s a ? icon (second to the bottom) when you are logged into Instanet.

Below are some links to resources Instanet has available:

Note: You’ll need to be logged into your NorthstarMLS Matrix account in order to access these resources.

Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!

Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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Instanet Solutions has released the new TransactionDesk App for iOS devices. The TransactionDesk App is free and available to all NorthstarMLS subscribers now.

The app enables you to manage all of your listing, sales and lease transactions from your mobile device. With the app, you can keep in touch and communicate with clients, share documents, create and fill in forms, prepare and send documents for eSigning and send documents for remote approval to ensure transactions are completed and finished on time, every time.

All of the same functionality currently available in the browser based TransactionDesk service is available in the mobile app. Users can access the Authentisign®, Instanet Forms®, DocBox®, Instanet Fax® and Broker Dashboard services currently available in the browser based TransactionDesk service all from within the app. The TransactionDesk App can be downloaded on the Apple App store here.

For security reasons, you’ll need activate the app by logging into your NorthstarMLS Matrix account, opening Instanet Forms from the External Links box, retrieve your activation code for the app and copy/paste that code into the app on your device. It’s just takes a minute or so of your time. More information regarding the new TransactionDesk App can be found here.

Note: An Android version of the TransactionDesk App is in the works, but no release date has been announced by the vendor. Approximately 90% of mobile logins to TransactionDesk & Authentisign are from iOS devices. We’ll announce when an Android version is available. 

Instanet Archive Want to check out older InstanetSolutions content? Click here to view the archive of previous Instanet news, articles and other content on the NorthstarMLS Blog & Archive.

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By now, you’ve likely had a chance to check out and use the new version of Instanet, which was released late last year. Check out these upcoming Instanet training webinars. They’re a great way to learn some new tips and tricks in the new system. If you prefer, you can even schedule a webinar specifically for your office.

Tuesday, May 30th:

  • Paperless Files for Beginners – Essentials of Getting Started 9am-10am >> More Info/Register
  • Authentisign for a Beginner – eSignatures for Paperless Files 11am-12pm >> More Info/Register
  • Paperless Files Like a Pro – Fast, Efficient, and Consistent 12:30pm-1:30pm >> More Info/Register

Wednesday, May 31st:

  • AuthentiSign Like a Pro: Learn All the Features 11am-12pm >> More Info/Register
  • Manage the Office Files Like a Boss, Broker Tools/Dashboard, Intro to the Paperless Office 12:30pm-1:30pm >> More Info/Register
  • AuthentiSign and the Counter! They Offered What? 2pm-3pm >> More Info/Register

Thursday, June 1st:

  • Hidden Features of TransactionDesk – Branding, Customizing, Client Dashboard 10am-11am >> More Info/Register
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If you need a Minnesota State Form when Instanet is unavailable, you can go to the Minnesota State Association Website (select Member Resources from the main menu, then Forms). You may need to enter your NRDS ID number to verify your identity. Wisconsin State forms are available in ZIPForms (available to all Wisconsin State Association members). NorthstarMLS listing input/change forms are available on our website.

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