With Fall season here, showings are on the rise and so are complaints about rules violations (such as entering a listing without an appointment) and serious etiquette violations (such as failing to lock the door when you and your client leave). We thought it a good time for a reminder for all of us about the importance of following showing rules and etiquette.
While this is not an official or complete list, our infographic illustrates some common showing etiquette behaviors that you can share with your office or team members.
Etiquette Quick Tips:
- Be on time
- If the showing gets canceled or postponed, let the listing office know immediately so the seller can be contacted
- View the home together with your potential buyer — avoid letting them roam the home by themselves
- Never allow buyers to enter a property unaccompanied
- Leave your business card in the house after the showing as a courtesy to the seller
- Make sure you’ve confirmed the showing so you or your clients are not waiting or turned away
- Use your own lockbox or e-key to open the property for a showing
- Take your shoes off before you start the showing — a good sign of respect to the current homeowner
- Honor the listing agent’s relationship with the seller and encourage the seller to direct all questions to his or her agent
- Have a listing sheet ready with all the info of the property for buyers to easily refer back to
- Respect you client by limiting your use of cell phones or computers to the business a hand
- Don’t allow anyone to eat, drink, smoke, dispose of trash or bring pets into the property
- Double check that all doors & windows are locked before you leave the property
- Report any problems with the property to the Listing Agent
The video below offers showing etiquette tips that we’ve received from agents, along with some plain common sense, to help ensure a pleasant house hunting experience. Give it a view if you have two minutes – you might get a chuckle!