Notify Seller When a Showing is Finished

If you have not yet downloaded the ShowingTime app to your smartphone, here is another benefit. The ShowingTime app makes it easy for agents to inform homeowners when they are done with their showing appointment.

When you are finished showing the property, check out of the home by tapping the “I’m done with this appointment” button. This will send an alert to the homeowner letting them know the appointment is finished and they can return home. They will appreciate your courtesy! (Please Note: The seller must also have the ShowingTime app on their phone.)

Click here for a quick walk-through of how this works in the ShowingTime App


Thanks to Jackie Funk of Keller Williams Realty Integrity (Minneapolis, MN) for her Tip of the Week idea on Showing Courtesy Notification. Jackie will be receiving a $30 Caribou Coffee gift card!


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!


Tips On Demand Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.

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ShowingTime recently added Calendar View, the most requested BookAShowing feature.

To view your calendar, select “Appointment Calendar” from the My Appointments drop-down menu at the top of the ShowingTime screen.

  • At the top of the calendar, select your view: month, week or day
  • On the left are filtering options where you can specify your own listings, appointments you have requested on other agents’ listings, or status (confirmed, requested, canceled/declined)
  • On the calendar, your appointments are color coded: green=confirmed, yellow=requested, red=canceled/declined.
  • Hover over any appointment for a pop-up with more information including the appointment date & time, type, showing status, list agent name, address, price, MLS #, MLS status and main listing photo
  • Double click any appointment for the details screen
  • If you have office-level access, you can also view the showings calendar for the entire office

If you have questions, contact our Help Desk at 651-251-5456 (1-877-251-5455) or help@northstarmls.com. Hours are M-F, 8:00-5:00.

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Tip of the Week — ShowingTime Knowledge Base


Still adjusting to the new ShowingTime system? They have an excellent support section with how-to articles and quick videos. This video shows you how to access and use the support system in less than two minutes!


Want to check out older Tip of the Week topics? Click here to view an archive of previous Tip of the Week entries.


Submit Your Own Tip! Do you have a question that you would like to see featured a Tip of the Week? Or maybe you have your own tip you would like to share with other NorthstarMLS users. Send your question or idea to tips@northstarmls.com. We will use one submission each month and the winner will receive a $30 Caribou Coffee gift card!

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One of the most popular improvement requests we’ve had is the ability to control your own default setting for appointment lengths (and type). With ShowingTime’s recent update, now you can. Watch the video below (under 1-minute!) and see how:


Click here for previous ShowingTime news that you or someone in your office may have missed — links to prerecorded webinars, ShowingTime FAQ Guide, ShowingTime Quick Start Guide and much more!

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Last night, ShowingTime released four of its most popularly requested enhancements:

  • Set your preferred appointment length default.
  • Set your preferred appointment type default.
    (For both of the above, go to “Edit My Profile” from the far right drop-down menu, then scroll down to the Showing Agent Preferences section.)
  • Access your contacts to see Buyer history from the home page (click “Buyers” in the My Appointments box).
  • Office staff can now select multiple offices to view simultaneously on the Appointment Task List (instead of just one at a time).

You can still request ShowingTime enhancements and vote on ones that have already been submitted (and see status updates from ShowingTime). Click here for the requests site. The next update is planned for late June.

How Can ShowingTime Make Its Scheduling System Better?

Have you had a chance to use ShowingTime yet? Do you have ideas for how it could be better? Are there features that were in BookAShowing that you miss? Let ShowingTime know about it!

ShowingTime has a special web page for you to enter your suggestions. You can see all ideas, statuses of each idea as well as vote and comment on ideas to help set a priority of items ShowingTime needs to address. All suggestions go straight to the ShowingTime Product Management team.

Make, view and vote on suggestions now

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ShowingTime is now live as the showing scheduling system for NorthstarMLS (replacing BookAShowing which was purchased and discontinued by ShowingTime). All of your preferences and history have been imported over from BookAShowing. You can access it through the Home tab menu, the External Links box on the Matrix home screen, the ShowingTime link below the main photo on property full displays, and the ShowingTime button in the button bar below your search.

If you need help with ShowingTime, we have many resources:

  • Come to a live ShowingTime class. It takes only an hour of your time and is a great way to see how the system works and ask questions of the ShowingTime trainers. They are in town this Wednesday and Thursday only. Check out times/locations and sign up!
  • We continue to offer live webinars through May 19 that you can view from the comfort of your home/office and still ask questions online. Check the schedule and register today.
  • We also have recorded webinars available for both agents and office staff. Get the links here to listen now.
  • Check out our ShowingTime resources page containing everything we have posted about ShowingTime over the past few months.
  • ShowingTime has an excellent support section with how-to’s and quick videos. Within ShowingTime, click the “Help” button in the upper right corner of any screen.
  • Need to talk with a live support person? Contact ShowingTime’s support center at support@showingtime.com or 1-800-379-0057 (or click here to start a live chat from their support page). They are open Monday through Friday, 8:00 to 6:00 and Saturday/Sunday 8:00 to 5:00.
  • The NorthstarMLS Help Desk is also here to help. Contact us at help@northstarmls.com or 651-251-5456 (1-877-251-5455) Monday through Friday, 8:00 to 5:00.

BookAShowing will be taken offline and unavailable tonight shortly after 9:00 p.m. ShowingTime will be activated in its place at approximately 7am Tuesday morning. You will not be able to schedule showings or access your showing schedule during this overnight transition period.

Where you now see BookAShowing links, icons and buttons in Matrix, they will be replaced with ShowingTime links, icons and buttons. When you click a ShowingTime link/button in Matrix, a new tab will open with the ShowingTime system and you will automatically be logged in to your account (just as you are now for BookAShowing). Your current showing schedule, history, listings, listing appointments and system preferences will all automatically be transferred over to ShowingTime.

If you have not yet viewed a live webinar or a recorded webinar, we recommend that you do so soon to help you adjust to the new system as soon as possible. We are also offering live ShowingTime classes this week on Wednesday and Thursday. Check the schedule and sign up! It’s only an hour of your time and allows you to see first hand how the system works and ask questions of the ShowingTime trainers in person. This opportunity will not be offered again, so don’t miss out!

If you have questions, check out our FAQ document and our ShowingTime resources page. Or contact our Help Desk at 651-251-5456 or help@northstarmls.com.

ShowingTime Goes Live on NorthstarMLS on Tuesday, May 3 — less than four days from today! 

On Tuesday, May 3, 2016, NorthstarMLS will be moving from BookAShowing to ShowingTime for its online showing scheduling solution. As we announced last fall, BookAShowing was purchased by ShowingTime. Hopefully by now, you’ve seen, read or watched one of our many announcements here on Matrix and social media. But if not, the infographic below highlights important content to get you ready for Tuesday’s transition.

Each light blue headline in the infographic below is clickable and will direct you to more information in a new web browser window. Check it out! If you still have questions about this transition from BookAShowing to ShowingTime, please contact the NorthstarMLS Help Desk (651-251-5456).

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Live In-Person Training for ShowingTime Begins May 4-5 

Updated with St. Paul location and session schedule 

Do you prefer to learn in-person, classroom style training, rather than online webinar training? Then please join us starting May 4-5 for in-person training on the ShowingTime Appointment Center! Multiple sessions have been scheduled at various locations – Twin Cities, St. Cloud, Brainerd and western Wisconsin.

During these classes, you’ll learn about ShowingTime’s mobile app, customizable feedback, online scheduling and much more.

Select a session that fits your schedule. You’ll receive a notification when you have successfully registered.

Minneapolis Golf Club, St. Louis Park
To sign up >>> Click Here!

The Klub Haus, St. Paul
To sign up >>> Click Here!

Greater Lakes Association Office, Baxter
To sign up >>> Click Here!

Rivers Edge Convention Center, St. Cloud
To sign up >>> Click Here!

The Phipps Center, Hudson WI
To sign up >>> Click Here!


Click here for previous ShowingTime news that you or someone in your office may have missed — online webinar training dates/times, links to prerecorded webinars, ShowingTime FAQ Guide, ShowingTime Quick Start Guide and much more!